Frequently Asked Questions
How far in advance should I order a custom cake?
We recommend placing your custom cake order at least 4+ days in advance whenever possible. Wedding cakes and larger event orders may require additional notice, especially for detailed designs or specialty dietary requests. If your event is coming up soon, feel free to submit an inquiry and we’ll do our best to accommodate.
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Do I have to pre-pay for my order?
Yes. All orders require full pre-payment to secure your date and begin production. Our desserts are custom-made, payment confirms your booking and allows us to purchase ingredients and schedule your order accordingly.
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Do you offer Sugar Cookies?
Yes. Decorated Sugar Cookies are all handcrafted in store and are available by advanced order of 2+ weeks. Sugar Cookies take significantly more time than standard cookies, as each one is baked from scratch and individually decorated with detailed royal icing, or fondant often requiring multiple steps and drying time.
Because of the care and artistry involved, pricing reflects the time and skill that goes into every cookie.
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What types of custom desserts do you offer?
Sugar Chalet specializes in custom cakes, cupcakes, decorated sugar cookies, and dessert tables for birthdays, weddings, baby showers, and special events. Each order is handcrafted and tailored to your theme, flavour preferences, and celebration style.
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Do you offer gluten-free, vegan, or allergy-friendly options?
Yes. We offer gluten-free, vegan, dairy-free, all while being nut-free. While we take great care in our preparation, please include all dietary requirements in your inquiry so we can confirm availability and suitability for your needs. You can view our allergy information here
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How much do custom cakes cost?
Pricing varies based on size, number of servings, design complexity, flavours, and dietary requirements. Once you submit the inquiry form, we’ll review your request and provide a personalized quote.
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Do you offer cake delivery?
Currently we are only offering delivery for Weddings, and Businesses. Delivery may be available depending on your location and order details. Delivery options and pricing will be discussed once your inquiry has been reviewed.
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Can I request a specific cake design or theme?
Absolutely! You’re welcome to share inspiration photos, colour palettes, themes, or ideas. Our goal is to bring your vision to life while maintaining our signature Sugar Chalet style.
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Do you create wedding cakes and dessert platters?
Yes, we design custom wedding cakes, cupcakes, and dessert platters. Wedding consultations are available to discuss flavours, design options, and serving sizes to ensure everything is perfect for your special day.
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How do I place an order?
Simply complete the inquiry form, or call with your event details. Our team will review your request and contact you to confirm availability, pricing, and next steps.
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When will I hear back after submitting the form?
We aim to respond to all inquiries within 24–48 hours. During busy seasons or weekends, response times may be slightly longer, but we always reply as soon as possible.
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