Frequently Asked Questions

How far in advance should I order a custom cake?

We recommend placing your custom cake order at least 4+ days in advance whenever possible. Wedding cakes and larger event orders may require additional notice, especially for detailed designs or specialty dietary requests. If your event is coming up soon, feel free to submit an inquiry and we’ll do our best to accommodate.

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What types of custom desserts do you offer?

Sugar Chalet specializes in custom cakes, cupcakes, decorated sugar cookies, and dessert tables for birthdays, weddings, baby showers, and special events. Each order is handcrafted and tailored to your theme, flavour preferences, and celebration style.

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Do you offer gluten-free, vegan, or allergy-friendly options?

Yes. We offer gluten-free, vegan, dairy-free, all while being nut-free. While we take great care in our preparation, please include all dietary requirements in your inquiry so we can confirm availability and suitability for your needs.

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How much do custom cakes cost?

Pricing varies based on size, number of servings, design complexity, flavours, and dietary requirements. Once you submit the inquiry form, we’ll review your request and provide a personalized quote.

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Do you offer cake delivery?

Currently we are only offering delivery for Weddings, and Businesses. Delivery may be available depending on your location and order details. Delivery options and pricing will be discussed once your inquiry has been reviewed.

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Can I request a specific cake design or theme?

Absolutely! You’re welcome to share inspiration photos, colour palettes, themes, or ideas. Our goal is to bring your vision to life while maintaining our signature Sugar Chalet style.

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Do you create wedding cakes and dessert platters?

Yes, we design custom wedding cakes, cupcakes, and dessert platters. Wedding consultations are available to discuss flavours, design options, and serving sizes to ensure everything is perfect for your special day.

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How do I place an order?

Simply complete the inquiry form, or call with your event details. Our team will review your request and contact you to confirm availability, pricing, and next steps.

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When will I hear back after submitting the form?

We aim to respond to all inquiries within 24–48 hours. During busy seasons or weekends, response times may be slightly longer, but we always reply as soon as possible.

Good, honest, artisanal food and treats made with love, and other fine ingredients.

taste for yourself

We at Sugar Chalet really proud of what we do. Good, honest, homemade, comfort food all made by hand, right here at the bakery, and all from scratch by a group of talented, dedicated bakers and cooks, and decorators. We use only the best ingredients like Belgian chocolate and cocoa, local farm fresh sour cream and milk, sweet cream butter, local farm fruits, and fresh cage-free eggs. With ingredients like these made by people that love what they do, how can it not be good? We are also proud to say that since 2011 we are offering both vegan & vegetarian!
Come visit and taste for yourself.

come and see for yourself

Located Central Oshawa, just visiting Sugar Chalet is an experience in itself…the breathtaking aromas; mouth-watering displays of desserts, savouries and gifts; and the constant flurry of busy bakers whipping up fresh from-the-oven deliciousness like cookies and bite-size treats, cakes, pies and sweets.

Can’t make it in, we can always bring it to you. We now offer delivery.

making people happy since 1985

Whether it’s our award-winning cupcakes, our famous Mom’s Chocolate Layer Cake, or our amazing Diabetic options, Sugar Chalet has been baking up darn good food, and traditional baked fare for over three decades.

After 38 years in the baking we are so fortunate to still love what we do and we look forward to many more loving it, and loving you!

Sugar Chalet uses only the finest and freshest ingredients to make divine and beautiful Wedding Cakes and Desserts in the Durham Region & Greater Toronto Area. Our wide assortment of scrumptious flavours is sure to tempt any taste buds. Many couples in Ontario are choosing to go with more adventurous designs and flavours for their Wedding Cake. We offer Wedding Cakes in a variety of combinations and styles, colour and flavour that will be perfect for your Toronto and Greater Toronto Area (GTA) wedding.

We specialize in Custom Wedding Cakes but also offer Traditional Wedding Cakes, Contemporary Wedding Cakes, Cupcake Wedding Cakes, Simple Wedding Cakes, Fondant Wedding Cakes, Butter Cream Wedding Cakes, Chocolate Wedding Cake, White Fondant Wedding Cakes, Chocolate Ganache Wedding Cakes, White Chocolate Wedding Cakes, Seashell Wedding Cakes, Sugar Flower Wedding Cakes, Wedding Cakes with Fresh Flowers, Multi-coloured Wedding Cakes and Wedding Cookies. Any unique Wedding Cake design that you can imagine, the bakers at Sugar Chalet can create.

Located just twenty minutes from Toronto, Sugar Chalet services and delivers Wedding Cakes to all areas of the GTA including Mississauga, Brampton, Scarborough, North York, Etobicoke, Woodbridge, Vaughan, Maple, Concord, Markham, Richmond Hill, Thornhill, Hamilton, Ancaster, St. Catherine’s, Stoney Creek, Brantford, Grimsby, Burlington, Oakville, Caledon, Orangeville, Kleinburg, Ajax, Whitby, Oshawa, Pickering, Stouffville, Port Perry, Guelph, Halton Hills (Milton), Campbellville, New Market, Uxbridge, Kitchener, Waterloo, Cambridge, Bond Head, Aurora, King City, Kettleby, Alliston, Barrie, Niagara-On-The-Lake and Niagara Falls.

We can also make cakes or cupcakes for any special occasion including an Anniversary cake, Birthday cake, Baptism cake, Christening cake, Communion cake, Confirmation cake, Graduation cake, Bridal Shower cake, Bachelor or Bachelorette cake, Baby Shower cake, Reunion cake, Holiday cake and Corporate Event cakes Chocolate Fountains and Sweet Tables are also available.

It’s safe to say, we at Sugar Chalet are on a mission, and that mission is to provide our customers with something they truly value, in a form that is unique to us.  As a bakery we make baked goods, but what we truly offer are experiences. That’s the great thing about food, it is something functional, but the act of consuming it is often social or emotional. By creating baked goods that can enhance someone’s special event, or even just their day, we feel we are contributing to people’s wellbeing. Yes, we said it, full fat, full sugar can contribute to your wellbeing!

Enhancing someones experience is the reason we create the best possible baking that  we can, and the reason we pride ourselves on creating physical and online spaces that are deliciously comforting and beautiful. Our staff have been selected and trained to provide service with a smile, but more importantly, with authenticity. They believe in what we are trying to do for people, not just for consumers. Whether on our website or in store,  we want people to feel like they are visiting a favourite place. So bring a book, your best friend, or your kids and curl up with a cupcake or two. We know everybody can relate to that feeling you get when you go somewhere you love, to experience something you enjoy. Whether it’s an escape, a reward, or a celebration, we hope to be that place for you. Life is hard, and we choose to believe that there is nothing that can’t be made the slightest bit better with cake!

Soft and Chewy Ginger Cookies and Dark Chocolate Brownie Fudge Cake to Caramelized Almond Torte and Mile-High Lemon Meringue Pie. Over 100 recipes and variations including classic cookies and bars; cupcakes and layer cakes; loaves, scones, bundts and tortes; crumbles, tarts and pies; French macarons; confections and more to create your own magical world of sweets at home. Stunningly designed with gorgeous photography, this book is just as enchanting as the Bobbette & Belle treats themselves

In my kitchen.

I would like to talk about something that has become increasingly more popular in our kitchen, ombre designs.

In the past it was a generally standard idea that a cake would be simply covered in plain white icing or fondant and the design placed on top. But now the idea of adding ombre colouring to the base has changed everything entirely.

For this example I will be describing how to create an ombre effect on your cake using buttercream.

Tutorial:

For this I will be describing the techniques we use for decorating a standard round cake, these same techniques can be used for square and slab cakes as well with only minor adjustments.

Now lets have some fun!

First take your standard white buttercream and divide into two or more portions and place those in a bowl. Be sure to leave aside some white buttercream, as you will need that later on. Next pick out the colours you would like to use and set them aside. I recommend using pastels and softer colours for this technique as I find that they garner the best results.
Next add a small amount of your colouring in to the bowl and begin mixing. Start by creating your darkest colour first. Once you have your base colours set, you can begin to create varying shades just by adding a large spoonful of white icing to your mix. My preference is to mix all of my colours by hand, but depending on the size of your cake you may want to use a stand mixer instead.

Begin by filling your piping bags with the colours that you will be using, I suggest using a standard round coupler inside with no tip.
To decorate the cake, start by icing a very thin layer of your white buttercream over top of the entire cake. This is generally referred to as a ‘crumb coat’ and you should be able to faintly see the cake through the icing. Next you want to start with your darkest layer, using your piping bag circle the base of your cake twice making 2 even passes around your cake. Repeat that same step with the second, lighter icing layer and again once more with the lightest colour of buttercream.
To finish spread the remaining vanilla buttercream across the top of the cake, not worrying too much about making it perfectly smooth.
Using a spatula or metal bench scraper to gently smooth your icing, gently place it against the icing and rotate the cake on your turntable. This will leave a nice gradient effect along the side of your cake. Repeat the same technique on the top and you are ready to serve.

Heres your chance to get creative! Try decorating with ruffles, rosettes, swirls, or anything else you can imagine.